The return or exchange of any unused or defective product purchased from us must be received by us within 15 days after you receive your order. If the item is used or does not have original packaging no refund or exchange will be issued. Refunds are for purchase price only. No shipping will be refunded. Exchanges will be charged shipping if applicable. Please call 757-259-0314 or e-mail serendipitywilliamsburg@verizon.net for return authorization.